Terms of Service, Privacy Policy, Shipping & Returns

Welcome to AAR Plumbing & Supply. By accessing our website (https://www.aarplumbing.ca/) and purchasing from us, you agree to the following terms and policies. Please read them carefully.

1. General Terms

By using this Site, you confirm that you are at least the age of majority in your jurisdiction or have given consent for a minor to use this Site.

We reserve the right to refuse service to anyone for any reason at any time.

Prices, product availability, and specifications are subject to change without notice.

2. Orders & Payments

We reserve the right to refuse or cancel any order for reasons including:

• Product availability

• Errors in pricing or product information

• Suspected fraud or unauthorized activity

Payments are securely processed through trusted providers, including:

• Shopify Payments

• PayPal

• Apple Pay

• Shop Pay

We do not store your full payment details.

3. Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Shipping Times

Shipping times may vary depending on your location and carrier delays.

Shipping Responsibility

• Customers are responsible for providing accurate shipping information

• We are not responsible for delays caused by carriers

• Shipping costs are non-refundable unless the item is incorrect or defective

4. Return & Refund Policy

Returns

We accept returns under the following conditions:

• Items must be unused, unopened, and in original packaging

• A valid receipt or proof of purchase is required

• Returns must be requested within 15 days of purchase

Refunds

• Approved returns within 15 days are eligible for a full refund

• Refunds are issued to the original method of payment

After 15 Days

• Returns requested after 15 days may be:

• Eligible for store credit only, or

• Refused at our discretion

Restocking Fees

A 25% restocking fee will be applied in the following cases:

• Special order items (items not regularly stocked or ordered specifically for a customer)

• Large or heavy items over 30 lbs

Restocking fees will be deducted from the refund or store credit issued. We reserve the right to determine whether an item qualifies under these conditions.

Non-Returnable Items

We reserve the right to refuse returns that:

• Have been used or installed

• Are not in original condition or packaging

• Are missing parts

Additional Notes

• All returns are subject to inspection and approval

• Customers are responsible for return shipping unless the item is defective or incorrect

5. Privacy Policy

Information We Collect

When you visit our Site, we may collect:

• IP address, browser type, and device information

• Pages visited and interactions with the Site

When you make a purchase, we collect:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely via third parties)
  

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you

• Provide customer support

• Prevent fraud

• Improve our website

• Send marketing communications (where permitted)

Consent

By providing your personal information, you consent to its collection and use as outlined in this policy.

You may withdraw your consent at any time by contacting us.

Sharing Information

We share information with trusted third parties, including:

• Shopify (ecommerce platform)

• Payment providers (PayPal, Apple Pay, Shop Pay)

• Shipping carriers

• Analytics providers

These parties only use your data as necessary to provide their services.

Email Marketing

If you opt in, we may send you emails about:

• Promotions and sales

• New products

• Company updates

You can unsubscribe at any time using the link in our emails.

Cookies

We use cookies to:

• Enable cart functionality

• Improve user experience

• Analyze traffic

You can disable cookies in your browser settings.

Data Security

We take reasonable precautions to protect your information, including secure servers and encrypted payment processing.

Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Withdraw consent

6. Limitation of Liability

AAR Plumbing & Supply is not liable for:

• Any indirect or consequential damages

• Delays in shipping caused by carriers

• Misuse or improper installation of products

All products should be installed by qualified professionals where applicable.

7. Changes to These Policies

We reserve the right to update these terms and policies at any time. Changes will be posted on this page.

8. Contact Information

For any questions regarding these terms, please contact us:

Business Name: AAR Plumbing & Supply
Website: https://www.aarplumbing.ca/
Email: info@aarplumbingsupply.com